jilieco Privacy Policy

This Privacy Policy ("Policy") is issued by jilieco ("we", "us", "our", "the Platform"), the operator of the online casino website located at jilieco.net. This Policy governs how jilieco collects, processes, stores, and discloses personal data from players, visitors, and prospective users ("you", "your") who interact with our website, games, and services.

jilieco is committed to protecting the privacy and personal data of all Filipino players and website visitors. We handle your information with the care and respect it deserves, in full accordance with applicable Philippine data protection legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. If you have any concerns about how your data is handled, please contact us at any time using the details in Section 13.

jilieco collects personal data through several channels: account registration, identity verification, payment processing, gameplay activity, customer support interactions, and general use of the Platform. The categories of personal data we may collect include:

A. Identity and Contact Data

• Full legal name as it appears on a government-issued Philippine ID.
• Date of birth (used to verify you are 21 years of age or older).
• Mobile phone number registered in your name.
• Email address associated with your jilieco account.
• Residential or billing address within the Philippines.
• Government-issued ID numbers (e.g., PhilSys, SSS, UMID, driver's licence) when required for KYC verification.

B. Financial Data

• GCash or Maya mobile wallet number registered in your name.
• Bank account details (BPI, BDO, UnionBank, Metrobank) where used for deposits or withdrawals.
• Transaction history including deposit amounts, withdrawal requests, and wagering records.
• USDT or Coins.ph wallet identifiers where applicable.

C. Technical and Usage Data

• IP address and approximate geographic location derived therefrom.
• Device type, operating system, and browser information.
• Session logs including login times, game history, and session durations.
• Cookies and similar tracking technologies (see Section 6).

D. Communications Data

• Records of customer support conversations via live chat, email, or Messenger/Viber.
• Feedback, complaints, and dispute records.
• Marketing preference settings and promotional opt-in/opt-out records.

jilieco processes your personal data only for specific, legitimate purposes. The table below sets out the primary purposes for which we use your data and the corresponding data types involved:

jilieco will not use your personal data for any purpose not described in this Policy without first obtaining your explicit consent or as otherwise required by applicable law.

Under the Data Privacy Act of 2012 and its IRR, jilieco processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions you accepted upon registration — including account management, game access, and payment processing.
• Legal Obligation: Processing required to comply with applicable Philippine laws, regulatory requirements, PAGCOR directives, AML obligations, and NPC guidelines.
• Legitimate Interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improvement of our services, provided such interests are not overridden by your fundamental rights.
• Consent: Processing for direct marketing communications, optional analytics features, or any purpose where we explicitly seek and obtain your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

jilieco does not sell, rent, or trade your personal data to third parties for their independent commercial purposes. We may share your data with the following categories of recipients, strictly as necessary and subject to appropriate data protection safeguards:

• Payment Service Providers: GCash, Maya, BPI, BDO, UnionBank, 7-Eleven, USDT processors, and Coins.ph — solely to process your financial transactions.
• Game Content Providers: Licensed game studios and software providers whose titles are integrated into the jilieco Platform. These providers may receive anonymised session data for technical integration purposes.
• KYC and Identity Verification Partners: Third-party identity verification services engaged to validate government-issued IDs and conduct AML screening.
• Cloud and Hosting Infrastructure: Secure data centres and cloud infrastructure providers used to host the Platform and store data, bound by strict confidentiality and security obligations.
• Regulatory and Law Enforcement Authorities: Philippine government agencies, the NPC, PAGCOR, AMLC, and law enforcement bodies where disclosure is required by applicable law, court order, or regulatory directive.
• Professional Advisors: Legal counsel, auditors, and compliance consultants engaged by jilieco, subject to professional confidentiality obligations.

All third parties with whom jilieco shares personal data are contractually required to process that data only for the specified purpose, maintain appropriate security standards, and comply with applicable Philippine data protection law.

jilieco uses cookies and similar tracking technologies on our Platform to enhance your user experience, maintain session continuity, and gather anonymised analytics data. A cookie is a small text file placed on your device when you visit the Platform.

The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication tokens and security cookies. They cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display options, and game lobby configurations to personalise your experience.
• Analytics Cookies: Collect anonymised data about how visitors use the Platform — pages visited, session duration, device type — to help us improve the Platform. These do not identify you personally.
• Security and Fraud Prevention Cookies: Assist in detecting and preventing fraudulent activity, bot access, and multi-accounting attempts.

jilieco does not use cookies to serve third-party advertisements or to track your activity across unrelated websites.

jilieco retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. Our general retention guidelines are as follows:

Where retention is required solely for legal compliance purposes, data is stored in a restricted access state and is not used for any active operational purpose. Upon expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised.

jilieco implements a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our technical and organisational security measures include:

• Encryption: All data transmitted between your device and jilieco servers is encrypted using TLS (Transport Layer Security) protocol. Sensitive data at rest is encrypted using industry-standard AES-256 encryption.
• Access Controls: Personal data is accessible only to jilieco personnel and authorised service providers who have a documented operational need. Role-based access controls and least-privilege principles are enforced.
• Two-Factor Authentication: Available for player accounts and mandatory for administrative access to systems holding personal data.
• Regular Security Audits: The Platform undergoes periodic penetration testing and vulnerability assessments conducted by qualified security professionals.
• Incident Response: jilieco maintains a documented data breach response procedure. In the event of a breach affecting your rights and freedoms, we will notify the NPC within 72 hours of discovery and inform affected players as required by law.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by jilieco:

• Right to Be Informed: The right to know whether jilieco holds personal data about you and to be informed of the details of such processing — which is the primary purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data jilieco holds about you, along with information on how it is being processed.
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected. You may update certain account details directly through your jilieco account settings.
• Right to Erasure / Right to be Forgotten: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to Object: The right to object to processing carried out on the basis of legitimate interests or for direct marketing purposes. Where you object to direct marketing, we will cease such processing immediately.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please submit a written request to [email protected] with sufficient detail to identify your account and specify the right you wish to exercise. jilieco will acknowledge your request within 5 business days and respond substantively within 30 calendar days, in accordance with NPC guidelines. For complex requests, we may extend this period by a further 30 days with written notice.

The jilieco Platform is strictly for individuals who are 21 years of age or older, in accordance with applicable Philippine gaming regulations. jilieco does not knowingly collect personal data from individuals under the age of 21.

During the registration process, jilieco collects and verifies date of birth information to enforce this age restriction. Where identity verification reveals that a registered user is under 21 years of age, jilieco will:

• Immediately suspend and permanently close the account.
• Reverse any deposits made to the account via the original payment method.
• Void any winnings accumulated during the period of underage access.
• Delete the personal data collected from the underage individual, save for records required by law or to prevent future underage registration attempts.

If you are a parent or guardian and believe a minor under your care has registered on the jilieco Platform, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

In the course of operating the jilieco Platform, some of your personal data may be transferred to, stored in, or processed in countries other than the Philippines — for example, where our cloud infrastructure providers or international game content partners maintain data processing facilities.

Where such cross-border transfers occur, jilieco ensures that appropriate safeguards are in place to protect your data, including:

• Contractual data transfer agreements incorporating standard clauses approved by the NPC or equivalent competent authority.
• Transfers only to recipients in countries with comparable data protection standards, or to recipients who have provided binding commitments to uphold equivalent protections.
• Where required, securing your explicit consent prior to any cross-border transfer of sensitive personal information.

jilieco does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without first implementing supplementary safeguards as required by the Data Privacy Act and NPC guidance.

jilieco reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, regulatory requirements, or Platform features. When material changes are made, we will notify registered players via email or a prominent notice on the Platform at least 14 days before the updated Policy takes effect, where practicable.

The effective date at the top of this document will always reflect the date of the most recent revision. We encourage you to review this Policy periodically. Your continued use of the jilieco Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

If you do not agree with any material change to this Policy, you may request account closure in accordance with the Terms & Conditions before the revised Policy takes effect.

If you have any questions, concerns, or requests regarding this Privacy Policy or jilieco's data processing practices, please reach out to our dedicated support team through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through the jilieco Platform
• Messenger / Viber: Available via our official channels

For formal data subject rights requests, please send a written request to [email protected] with the subject line "Data Privacy Request" and include your full name, registered email address, and a clear description of the right you wish to exercise. We will respond within the timeframes set out in Section 9.

If you are not satisfied with jilieco's response to a privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines via their official website or contact channels.